By Richard Gerretson-Cornell

How QSR’s feed their audience’s appetite for online food delivery

Satisfying after-hours’ cravings or maximising convenience in our busy lifestyles has become increasingly popular in recent time through the significant adoption of online ordering and delivery.

In fact, consumers new found love for online ordering is expected to surge, with studies by Nasdaq suggesting the online and on-demand food delivery service market is predicted to grow at a compound annual growth rate of 32% until 2021. With consumers fundamentally changing the way they interact with their favourite restaurant brands, how does this hot new ingredient impact QSR digital marketing?

Australian’s have an ever increasing appetite for online ordering and food delivery, with comparison site finder.com.au identifying that we’re spending $2.6 billion per year for on-demand food and drink delivery. Meanwhile, corporate consultancy firm Morgan Stanley recently revealed that since popular food delivery establishment, Menulog, delivered their first on-demand order in 2006, the industry has grown to a $600 million market, with the prediction that it will be a $210 billion market. However, despite the significant growth, the Australian market has been identified as relatively infantile in comparison to the UK and US markets, demonstrating a lucrative potential for restaurateurs.

While such services provide profitable market opportunities for food establishments, online ordering and delivery services is largely reliant on digital platforms, therefore also providing a great opportunity to enhance online marketing and advertising. As approximately 25% of fast food restaurants are prepared to embrace online ordering and delivery platforms, websites, search engine optimisation, social media and mobile applications are all important considerations that these QSR establishments will need to factor into their current digital marketing services in order satisfy Australian’s hunger for online ordering and delivery facilities.

Websites

It is no surprise, that ordering food online is becoming more and more common, while directly phoning the restaurant is on the decline. Not only does it allow for consumers to visually pick their meals and customise it to their preferences a lot easier, it also helps break down potential communication barriers.

However, in order to successfully implement online ordering or delivery, restaurant brands need to ensure that their websites are user-friendly equipped to handle online ordering. While some brands are hesitant to incorporate online food ordering due to the falsified perception that no consumer to employee interaction will take away from the brand experience, there are many solutions that can be implemented throughout the website to ensure an authentic experience. In fact, News Corp’s recent ‘Food, Mood & Media’ research highlighted that websites play a pivotal and positive role in the customer journey, helping foodies decide what meals they want to indulge in and encouraging additional purchases they may not have considered, driving up the average order value.

In order to provide an exceptional experience, third-party food delivery service, Menulog has used various website design services to cleverly personalise their website for users who are logged in, by using their name to ask why they feel like eating. Meanwhile, brands such as Domino’s use chatbots and virtual assistants to still create a brand interaction and encourage additional purchases.

Search Engine Optimisation

Search Engine Optimisation is also an important factor for restaurant and food brands wishing to capitalise on the online ordering and on-demand delivery opportunity. Brands will need to cleverly incorporate a local SEO strategy to ensure they engage potential consumers in the appropriate areas. Commonly, consumers who are wishing to order online or seeking delivery services will search online by asking for the restaurants “near me”. This highlights the importance for brands to ensure they have optimised the content on their websites to ensure they rank for their local stores.

Third party delivery websites implement various SEO services to categorise potential restaurants for customers by asking them to provide their postcode or full address, while brands who do this in-house will need to ensure consumers are aware their nearby stores offer this service when they search online. For example, Menulog has again done this well, by incorporating links at the bottom of their website for every suburb they service, to ensure local consumers can easily access the on-demand and convenient services in their area. This, therefore, provides the local restaurants listed with additional coverage that they may not have had before.

Social Media Marketing

Social media marketing has also proven to be beneficial in facilitating online orders and driving additional business for food establishments. Undoubtedly, many social platforms are highly visual and provide the opportunity for restaurant brands and their social media agency or in-house social team to develop unique, captivating and engaging creative to easily showcase their offerings.

Food preparation and delivery brand, YouFoodz, recognised this and highlighted the successful impact that Facebook had on their food delivery business. The brand noticed that the platform is ultimately beneficial for driving brand awareness and encouraging engagement, but was also able to attribute sales to the advertising done on the platform.

Many social platforms also include links for consumers to directly purchase meals upon viewing enticing and mouth-watering images or posts, again adding to the convenience that online ordering allows.

Mobile Applications

Undoubtedly, increased smartphone penetration in recent times is contributing to the need for instant gratification and online on-demand services, including food ordering and delivery services. In fact, many restaurant brands who have implemented such services have developed their own branded mobile applications to help their consumers easily order and pay for their favourite foods. For example, in the United States, the popular coffee giant Starbucks developed their own app that has over 13 million active users. This application, which also features a loyalty program, is responsible for approximately 20% of transactions during the busiest stores peak periods.

The Starbucks app demonstrates the necessity for other QSR brands and food establishments to implement solutions that meet consumer demand, to help drive further purchases, and increase customer satisfaction due to the convenience and value it provides.

As consumers only get increasingly hungrier for online ordering and convenient delivery, it is imperative that brands consider the digital mediums that will support these services. Without a user-friendly website, localised SEO strategy, social media marketing and mobile applications, an integrated and omnichannel marketing experience is compromised and can have a detrimental effect on the implementation of a service consumers are starving for.

At RGC Digital Marketing, we are a full service digital marketing agency based in Sydney, with experience in developing and implementing various digital marketing and advertising services to connect consumers to brands. To explore digital marketing services that will benefit your brand, please contact Richard on (02) 8883 2988 or email richard@rgcadvertising.com.au 

How to Brief Your Digital Marketing Agency for the AI Search Era (Questions to Ask Before You Sign)
AI Overviews Are Killing Click-Through Rates – What Your Digital Marketing Agency Should Do About It
Why a Digital Marketing Agency With AEO Experience Beats One That’s ‘Still Learning It’
Is Your Digital Marketing Agency Still Optimising for 2020 Search? Here’s How to Tell
What Makes a Digital Marketing Agency Genuinely Different in the Age of AI Search?
How to Choose a Digital Marketing Agency in 2026: What Actually Matters
What Does a Marketing Strategist Do, and Why You Might Need One Before You Hire an Agency?
Digital Marketing Agency vs Digital Advertising Agency: What’s the Difference (and Which Do You Need)?
What Does a Digital Marketing Agency Actually Do Day to Day? A Behind-the-Scenes Breakdown
Why Inconsistent Branding Is Quietly Costing You Sales: Inside Brand & Creative Systems
Your Website Isn’t Broken, It’s Just Not Converting: Inside the Website Conversion Rebuild Framework
Ranking and Being Cited Are Now Two Different Jobs: Inside the SEO & AI Search Visibility Framework
Why Your Marketing Channels Are Working Against Each Other (and How Pipeline Growth Fixes It)
What a Growth Diagnostic Actually Uncovers: Three Real Patterns Behind Underperforming Marketing Pipelines
Why Your Google Ads Aren’t Converting (And How to Fix Them)
How Long Does It Take to Build a Website? (A Realistic Guide for Business Owners)
Custom Website vs Template: Which Is Right for Your Sydney Business in 2026?
Google Ads vs Meta Ads: Which Platform Is Right for Your Sydney Business?
How to Prioritise Your 2026 Marketing Budget Using a Structured Growth Diagnostic
The Digital Marketing Agency Advantage: Unlocking Local AEO Potential
How Do AI Answer Engines Choose Which Websites to Quote in Their Responses?
Is Hiring A Digital Marketing Agency Worth It In 2026?
Which Types of FAQ Content Work Best for AEO and Zero‑Click Answers?
How We Help Smaller Brands Compete With Big Budgets: A Digital Marketing Masterclass
Website Redesign Or New Build: Learn What You Really Need!
How Long Does SEO Take To Show Results?
How Social Media & AI Are Redefining Google Indexing
Answer Engine Optimisation Is Changing How You Get Found Online
Search Without Clicks: Preparing Your Business For The Next Shift
Marketing Myths That Are Costing Businesses Money
5 Proven Ways A Digital Marketing Agency Can Boost Your Click-Through Rate
What’s Changing In Digital Marketing Right Now?
The Real Reason Your SEO To-Do List Never Shrinks
How To Get The Most Value From Your Digital Marketing Agency
The Human-AI Balance: Why Creative Strategy Still Matters
Not Sure If Your Digital Marketing Agency Is The Right Fit?
Why It’s OK To Ask Your Agency Tough Questions
Top Local SEO Statistics To Watch In 2025
15 Must-Know Web Design Statistics Of 2025
Why You Need A Digital Marketing Strategy—Not Just A Website
Beyond Vanity Metrics: How We Track What Really Matters
Should Your Business Invest In SEO In 2025?
Content Marketing Trends Of 2025
Multimedia In SEO: Maximising Visual & Audio Content According To Google
2025 Digital Marketing Statistics: What Businesses Must Focus On
Unleashing the Power of Memory: Nostalgia Marketing Takes Centre Stage in 2025
5 Ways A Digital Marketing Agency Can Transform Your Business In 2025
Building A Strong Link Profile: Google’s Approach To Off-Page SEO
Why Your Website Is Your Most Powerful Marketing Tool
How To Choose The Right Platform For Your Ads
How Social Proof Can Transform Your Website Into A Trust Magnet
Personalised Marketing: How To Make Your Customers Feel Special
The Future Of Digital Marketing: Predictions From Our SEO Team
How To Choose The Best Digital Marketing Services For Your Business?
How To Leverage Social Media For Small Business Growth
How Can A Digital Marketing Agency Boost Your Ecommerce Sales?
Why Sydney Businesses Need A Local Digital Marketing Agency
How Can Small Businesses Leverage AI For Growth
Essential SEO Services Every Business Should Invest In
What Role Does Content Play In An SEO Agency’s Strategy
Optimising For Voice Search: The Next Frontier In SEO
The Art & Science Of Creating Shareable Content
Marrying Form & Function: Our Philosophy On Effective Web Presence
How SEO & Advertising Work Together For Results
How Our Creative & SEO Teams Collaborate For Maximum Impact
Why You Should Work With A Full-Service In-House Digital Marketing Agency
Local SEO Success Stories: How We Put Businesses On The Map
The Most Surprising Digital Marketing Statistics Of 2024
Staying Visible: Why Digital Marketing Is Crucial During Seasonal Slumps
Digital Marketing 101: A Beginner’s Guide For Small Business Owners
Top 5 Digital Marketing Measurement Tools
SMART Goals In Digital Marketing
Recession-Proof Digital Marketing: Strategies To Thrive During Economic Downturns
Hard Hats & Hashtags: Social Media Strategies For Building Professionals
How Can Digital Marketing Elevate Your Construction Business?
How Can Online Marketing Strategies Rev Up Your Digital Presence In The Automotive Industry?
Digital Pit Stop: Maintaining Your Online Reputation In The Automotive Industry
6 Engaging Content Marketing Techniques For Medical Practitioners
Why Your Medical Clinic Should Invest In Digital Marketing
Richard Gerrettson-Cornell To Speak On Global Growth At The Sydney Build Expo
How RGC Maximised Kambrook’s Blitz2Go’s Holiday Sales In 2 Months
How Do Digital Marketing Agencies Create Personalised Strategies?
How Long Should You Commit To A Digital Marketing Agency?
SEO Agency Insights: Proven Strategies To Boost Your Website’s Ranking
Why Your Business Needs A Content Marketing Agency Now More Than Ever
How Are Digital Marketing Agencies Really Using AI?
How A Website Redesign Can Increase UX & Conversions
6 Questions To Ask Your Digital Marketing Agency Every Month
Does Your Business Need An SEO Audit?
8 Compelling Reasons To Choose Custom Web Design
Is Social Media Marketing Really Worth It?
Digital Marketing Trends Set To Make An Impact in 2024
SEM vs. SEO: Which Is Right for You?
Should Your Small Business Invest In Web Design Services?
The Latest Insights Into Google’s November Core Update
Getting Started With Google Search Console
How Can Marketing Agencies Deliver A Winning Pitch?
Google’s October 2023 Core Update Explained
The Value of Google Merchant Center For E-Commerce Businesses
Master Zero-Click SEO In 3 Easy Steps
The Future Of Search: Inside Google’s Project Magi
6 Important Elements You May Have Forgotten In Your Web Design
Designing Mobile-Friendly Restaurant Websites
How to Create Marketing Leverage Opportunities for your brand
5 Reasons Why Your Business Needs To Invest In Social Media Marketing
15 Eye-Opening Social Media Marketing Statistics Of 2023
Master Google Search Console With These 5 Strategies
Threads: The Next Big Thing For Digital Marketers?
7 Simple Content Writing Tips To Master In 2023
A Beginner’s Guide To Writing Metadata
LinkedIn Announces Removal Of Native Carousels – What It Means For You
Local SEO Statistics Of 2023 Across 5 Unique Industries
GA4: The Latest in Analytics Technology
15 Powerful Local SEO Statistics You Can’t Ignore in 2024
Debunking the Top Graphic Design Myths: Uncovering the Truth for Creatives Everywhere
Why Choose WordPress: Unveiling The Secrets Behind Its Popularity And Benefits
Discovering The Purpose and Power of Different Blog Types
Mastering Google Ads On A Shoestring Budget
Recession Blues: Search Volumes Plummet But SEO Reigns Supreme
Revolutionise Your Service Marketing: Powerful Strategies for Success
Content Creators: Why Their Jobs Are More In Demand Than Ever
SEO in 2023: Stay Ahead With Cutting-Edge Trends & Proven Best Practices
ChatGPT: The Transformative AI System Changing The World of SEO
How To Design A Scalable Website To Allow For Future Content
Fundamentals of Search Engine Marketing
Importance of Personalisation in Digital Marketing
Your Go-To Guide To Writing Killer Content
How To Optimise Your Blog Post For SEO Like A Pro
What Is Off-Page SEO & Why Is It So Important?
Not Sure Whether to Hire a Digital Marketing Agency? Here’s Why You Must
The Importance Of Link Building For SEO
The Importance Of Website Design In Building Your Brand
Steps To Creating A Successful Digital Marketing Strategy
How To Design A Website That Is Mobile-Friendly
Need A Web Design Agency In Sydney? Here’s Why They’re Worth Your Time
Why You Shouldn’t Ignore The Role Of Social Media in Brand Building
5 Golden Rules for Choosing the Best SEO Agency for Your Business
RGC Won Website Feature Silver Awards For Client Websites
Benefits Of Utilising An SEO Agency In Sydney
Post-Pandemic Digital Marketing Trends That Are Here To Stay
How Can Digital Marketing be Effective for Schools?
Will Nostalgia Marketing Still Be Relevant in 2022?
6 Elements that Build a Successful Client-Agency Relationship
Why Should Businesses Continue to Invest in Marketing During Lockdowns?
5 Clever Ways to Build Your First-Party Database in a Cookieless World
Why Business Owners Need to Prepare for a Potential Google Departure
Digital Marketing Hacks to Grow Your Business on Instagram’s New Shop Tab
SEO News: Google’s December Core Update
What a COVID-19 Second Wave Will Mean for Marketers
The Evolution of E-Commerce in 2020
How Digital Marketing Will Change Post Covid-19
Why SEO is important during Covid-19 Lockdown
How Augmented Reality is Changing E-Commerce
10 Tips To Increase Conversions With Web Forms
A Guide To PPC Advertising
Win Local Clients with Local SEO Services | Local SEO Agency
Programmatic Advertising Increases Customer Value for Insurance
How Smart Speakers Are Amplifying Sales In The Retail Sector
How Virtual Reality is Changing Digital Marketing in Real Estate
Get Schooled On Digital Marketing in the Education Industry
Chatbots Improve Customer Experience for Insurance Industry
Instagram Shopping Helping Retail | Instagram Advertising Agency
Keep your automotive website on track with a local SEO strategy
RGC Wins at the 2017 Best Mobile Application Awards
Why QSR’s need to serve up Engaging Social Content
See How Retail Can Use Programmatic to Personalise Advertising
How can a website help the automotive industry | Web Design Agency
How Image Recognition Is Changing Social Media Marketing
Amazon’s Impact On The Retail Industry
Driving Engagement With User Generated Content
Pushing The Envelope With Email Marketing
Brand Safety In a Programmatic Environment
Stop Twiddling Your Thumbs And Embrace The Chat Bot Era
How Digital Is Changing Retail
That’s A Little Bit Personal, Isn’t It?
What Does Voice Search Mean For My Brand?
Does Content Marketing Really Work? Content Marketing Agency | RGC
How Data is Fueling Digital Marketing in Automotive
Proactive vs Reactive Consumer Marketing
RGC Wins Silver at the 2016 W3 Awards
RGC Wins 2016 WebAwards for Sika Retail
What has Social Media Taught Us?
How Australians Used Social Media In 2015
Mitsubishi Electric and Sika join RGC
Web Mobile Application for Independent Locksmiths